Frequently Asked Questions, Instructions, Mounting Options, Troubleshooting.

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Why should I Choose HenSafe?

Because our customers tell us it's the best! Robust, rugged and reliable, with everything self-contained in one box. We have HenSafe units in use across the world from Australia to the USA and you are buying a quality product with years of field testing and operation. Our customers range from back garden chicken keepers to farmers, smallholders to guest houses, schools to hotels, and even a monastery. We know our product inside out and customer service is our absolute priority. Read what other customers are saying.
With full servicing and repair options outside of your guarantee, customer service is our number one priority.

Can I fit HenSafe to any type of coop?  Wooden? Plastic?
Yes, provided it has a vertical sliding door that runs absolutely freely, up and down, in its own runners - see below for plastic coops.

Plastic Coops - check your door is heavy enough, and that it is free to raise and drop on its own:
Fitting HenSafe: You will need to remove any plastic levers or other opening mechanisms first. You may also need to fit your own vertical door with runners, and you must ensure that your door is absolutely free to drop in its runners, with gravity, without any help. Do check the weight of your door - HenSafe needs a minimum of 500g door weight to operate. Anything less than this may cause intermittent opening and closing.
With a new coop, once you place it in position it will undoubtedly settle on its base/legs and start to shift (especially on softer ground). This may cause your door and runners to run out of true from the vertical and your door may start to stick in its runners without you noticing - the first thing you will see is that your door has not closed to program, or it stops halfway down. If this happens you need to adjust your door so that it is absolutely free to drop and raise on its own, without any help, and then add some extra weight to your door. Just hang something onto the nail/hook/screw where the HenSafe cord loop attaches to your door, or you may decide to fix something more permanently. That should solve the problem.
HenSafe will work with a door weighing up to 5Kg so there's plenty of weight to play with! Remember to check your runners and your door regularly for warping/deforming and sticking, and make further adjustments or modifications as necessary.

I'm just going off on holiday, what should I do?
We always recommend that our customers set up HenSafe to open and close in Time mode if you are taking delivery prior to going on holiday.  Please set it up and monitor for a couple of weeks so you are happy with its operation for your location. When you return, if you decide to use the Lux mode, you can take the time to calibrate both of your Lux levels for open and close and ensure they are correct for your location, tweaking as necessary.
Don't forget to make sure that your chicken-sitters and daily egg collectors know how to use HenSafe and leave them a set of instructions. Remember that owning a HenSafe is not a substitute for daily welfare visits to your chickens :)

Batteries and HenSafe rebooting

My HenSafe is showing "HenSafe ver 1.1.7" on the screen and it won't work
This means that there is not enough power in your batteries for HenSafe to work. Please change them for a new set.
Remember that cold weather affects batteries and reduces the power available.

Can I use rechargeable batteries? or can I link it up to a car battery or 6v motorcycle battery or a solar panel?
No. You should use 4 x C-type (LR14) alkaline batteries which are suitable for motorised applications e.g. toys (look for "plus" or "ultra" or "gold" or similar on the packet) and are non-rechargeable. Any other type of battery or power will invalidate your guarantee as they may cause the electronics to fail.

How long will the batteries last?
They should last for over a year - and you will see a message displayed when they need changing.

Mounting and Fitting

How do I fix HenSafe to the chicken coop?
By using the bracket supplied and hanging it on a nail, hook or a screw, vertically above your pop-hole.

How big is it?
It is 165mm wide x 125mm high x 75mm deep, plus the metal mounting which is an extra 15mm high. Mounting Option 1 below shows how to fit HenSafe to your coop.

I want to mount HenSafe at the side of my pop hole, so can I add pulleys and a longer piece of cord?
We do not recommend the use of pulleys as they can cause cord snagging, rubbing and breakage, and they are also prone to icing up. Most coops can be adapted to use Mounting Option 2 (photo at the bottom of this page). If you need more cord length, add it to the loop at the bottom of our cord.

Can I fit HenSafe to a hinged/ramped door?
No. You will need to fit a vertical sliding door. A hinged door may trap debris and there is a danger it might not shut properly.  There are usually ways of fitting a vertical door without having to remove your existing ramp door.

Can I fit HenSafe to a horizontal sliding door?
No. You will need to fit a vertical sliding door. Some coops allow you to fit a vertical door as well as (on top of) a sliding door. You would need to fit 2 runners either side of the hole and then fit a vertical sliding door between them.

Is HenSafe weatherproof?
Yes it is weatherproof. We have units across the world in very high (Australia) and very low (Scandinavia) temperatures. There is of course a small hole in the bottom of the unit where the cord enters so if you are pressure washing or painting your coop then please remove your HenSafe before you do this.

There isn't enough room above my pop hole to mount HenSafe, what can I do?
You could fit a back board over the front of your vertical door runners and then attach the HenSafe cord to the bottom of your door using a small spacing block just to ensure the cord remains vertical. See Mounting Option 2 below.

How do I use HenSafe on a walk-in shed or barn with a separate pop-hole?
If you have a  walk-in chicken shed with a separate pop-hole, or a large barn, buy HenSafe with a remote light sensor. Mount your HenSafe inside your coop or shed, then simply poke the end of the 1m cable to the outside through a small hole which you make in the side or front of your shed. This cable has a light sensor on the end which "sees" the ambient light levels. If 1m of cable isn't enough then we can add more for you for a small charge - just ask us.

Can I fit HenSafe to my door which runs up the inside of the coop?
You can fit HenSafe with your door as it is, provided it runs freely up and down. You would mount HenSafe on the outside of your coop and attach the cord to the bottom of your door as in Mounting Option 2 below, using a spacer block to ensure that the cord enters HenSafe vertically.

Using HenSafe

How easy is it to set up?
Your HenSafe comes with a full set of instructions and a Quick Start guide. You can find Setup and Display Message instructions at the bottom of this page. For the first few days, keep an eye out on your coop when your door is set to open and close, just to make sure you have programmed in the best settings for your location and your chickens. Always best to start on Time mode before you calibrate the light levels and use on Lux.

What about when the clocks change for Summer Time or Daylight Saving?
Theoretically you don't need to do anything, unless your chickens have wristwatches and get confused easily...
However, we recommend that you change the actual time of day (the clock setting) which then means of course that you will need to change the open and close times (if you are using Time or Both to open and close) in the same direction, as they will be one hour out of kilter.

How high will HenSafe lift my door?
Our cord will give you a maximum travel of lift of approx. 600mm. If this is not long enough/high enough you can extend the cord by adding a length onto the cord supplied, tying it on to our cord loop.

Will I have to alter the length of the cord to match my hen house door?
No, it is fully automatic: HenSafe works by sensing weight on the cord to operate and the motor will stop when your door reaches the bottom of its run on closing, and when it reaches the top on opening.

Can I use HenSafe if I have Ducks?
Yes! However, ducks generally do not put themselves to bed. You need to set a closing time of, say, 23:00 and pop out any time before then to use the Manual button to close your door, having ensured your ducks are safely away. HenSafe will open next morning with the Open settings which you have set. Remember that if you are opening on Lux you will still need to calibrate a night time close Lux, even though you are not using it, so that HenSafe can distinguish between morning and evening light levels (see above).

Can I Keep Ducks and Chickens Together?
Yes! Ducks and chickens will live side by side quite happily. You can keep them in the same enclosure or environment but they should have separate, rat-proof and fox-proof houses. Ducks don't need perches and tend not to use nesting boxes but they do need at least 2 square feet of floor space per bird. You don't need a pond but they do enjoy a swim and a splash so you'll need to have a large plastic container that you can fill up for them with water so they can bathe and keep clean. Remember to change the water regularly to keep it fresh. Ducks also like greens to eat, especially in winter, and will love eating your garden insects. Actually they will love eating your garden - so beware!

Calibrating Light Levels and using on Lux Mode

Do I have to take the lid off to make adjustments to the time or light levels?
No. The control panel and display operate via exterior buttons so all settings and calibration are done without having to remove the lid or remove the unit from your hen house.

Do I have to set the light levels?
Yes. When your HenSafe leaves us the sensor will have factory settings only, so you must calibrate two light levels (opening AND closing - HenSafe stores one level for each) before switching from Time to Lux mode.

Do I have to calibrate morning and evening light levels even if I only want to use one of them?
Yes. Even if you use only one of the light levels you must calibrate them both. This is to ensure that HenSafe knows the difference between your morning and evening light levels at your location.

How do I calibrate the Opening light level?
In the morning. With one push of a button!
When the morning light is at a level when you want your door to open you push and hold the Manual button until you see "calibrating" on the display. When you see "OK" on the display your HenSafe unit is calibrated to start the open procedure at that exact light level: Remember that HenSafe will look for a light level which is lighter than the one you have calibrated so it's no good calibrating at mid-day. Also remember to stand away from the unit when you calibrate so that HenSafe can see the ambient light properly.

How do I calibrate the Closing light level?
With one push of a button!
When the light level is at a stage where you want your door to close you push and hold the Manual button until you see "calibrating" on the display. When you see "OK" on the display your HenSafe unit is calibrated to start the close procedure at that exact light level: Remember that HenSafe will look for a light level which is darker than the light level you have calibrated so make sure it is not pitch black when you calibrate or your door won't shut! Also make sure you stand away from the unit while it's calibrating or you will cause a shadow.
An extra feature: You can always calibrate earlier and add some "Plus Minutes" onto the closing time if your hens go to roost when it is very dark. For example, calibrate at the beginning of dusk, add 30 Plus Minutes and HenSafe will operate 30 minutes after that light level is reached.

Light Levels Generally
Remember that sunset and weather change every day, so you will need to watch your door open and close to ensure you have calibrated the right levels for your location and your chickens.
In autumn and winter light levels at dusk change very quickly so your calibrated lux level will be reached quickly.
In spring and summer the evening dusk is much longer and your calibrated lux level will be reached much later.
You may find you need to recalibrate as the seasons change and as the behaviour of your chickens changes - they will often go to bed later when the weather is warmer.

So how do the light levels work on the "Both" setting?
After you have calibrated the morning light level and the evening light level you can use the Both setting. When you close on Both your door will close when it is darker than the calibrated light level and later than the set close time. When you open on Both your door will open when it is lighter than the calibrated light level and later than the set open time.

Guarantee and Servicing

How long is the guarantee?
2 years. However the guarantee does not cover the cord, battery failure, misuse, fair wear and tear on the label and casing, your hen house, your door, your hens. Please click here to register your guarantee.

What about repairs and servicing outside of guarantee?
We offer a repair and service for your HenSafe on a 48 hour (usually less) turnaround. Please contact us for details. We take pride in excellent customer service and our reviews speak for themselves.

Troubleshooting

Your Door
HenSafe operates by sensing weight. Your door must be absolutely free-running in its tracks, hanging on the cord and able to drop on its own. If no weight is sensed then your door will not open and close properly. Sometimes this happens when a door gets stuck in its runners on the way down and then it won't shut completely. If it sticks on the way up then the cord may snap - the cord is the weakest point by design, so that no strain is put on the unit itself if this happens. Check that your door and runners have not warped and that your door has a minimum weight of 500g. You can always add weight to your door by hanging something onto the nail/screw/hook that attaches the cord loop to your door. You can weigh your door by putting some kitchen scales on a firm tray or piece of wood, and allowing your door to rest freely on the scales.

General Maintenance
You should treat your HenSafe as you would your car or bike, or anything else that you rely on to perform daily:
Check the display regularly when you go out to check your birds and collect eggs.
Check that your door and runners are free-running and clear of mud, ice, other muck...
Check in warmer and wetter times that your door and runners have not warped and are still running freely and vertically.
Check that your hen house is level and that one side hasn't sunk which might cause your runners to twist.
Check that your open and close settings are still appropriate for your location and when the seasons change.

My door keeps sticking in the ice and mud, what can I do?
Try putting a small screw vertically into the bottom of your door, so that when the door closes it comes to rest on the screw head and not on the whole length of the bottom of your door. There is then only one point at which the door can stick if it becomes icy. Always ensure that the door is able to close completely if you do this, with no gap for predators to find.

I can't get the Lux to calibrate
Scroll up to the "calibrating light levels" section above and have a re-read.

My HenSafe has stopped working! Help!
OK, firstly re-familiarise yourself with the instructions. If yours are not to hand, use the contact page and we can email you another set.
Here are some other things to check over:

• Check ALL your settings via the display screen:
• Check the actual time of day (visible when pressing the menu button) - which will need updating if you have changed the batteries.
  
• Check the mode for opening and the mode for closing is what you expect: Time, Lux or Both.
  Have you inadvertently changed something while programming? Double check!
• Remember that if you use Lux for opening or closing, you must calibrate an open level in the morning, AND a close level in the evening, even if you are only using one of them. Re-read the section above on calibrating light levels.
• Do the batteries need changing? There will have been a message on the display screen.
• Check the battery connection and that all batteries are seated well, and the right way around, into the battery carrier box.
• Check that your battery box is fitted with the batteries against the foam pads, back of the box against the metal post.
• Check that the 7-way wiring loom is plugged firmly into the base unit and the lid, with all wires connected.
  
• Check that your door is absolutely free to drop and raise within its runners with no sticking or jamming.
• If the cord has broken: Is your door stuck in its runners? Is there ice and mud frozen at the bottom of your door? (you can buy new cord from us via our Shop – please only use our cord!).
• If you retie your broken cord, make sure it's still long enough and that you have tied the loop AND the knot correctly - back page of your instructions or see below.
  
• Check the cord routing - back page of your instructions or see the photo below - make sure it has gone through ALL the relevant holes. Note that we do not recommend pulleys - the cord should go directly and vertically from your door into your HenSafe.
  
• Check that the knot is free to hit the lower switch bar without your door hitting anything else first (or your cord will break).
  
• Check that the knot is not too big to enter the hole at the bottom of your HenSafe.
  
• Check that the knot has not got stuck inside the lower switch bar.
  
• Check that your door is heavy enough - see notes above - it must weigh at least 500g. Some plastic doors weigh less.
  
• Is there a message on the display screen? Refer to your instructions for how to clear it.
• If you have a remote light sensor, is it free of mud? Can it “see” ambient light properly?
• If all of this is OK, go back to basics: Set your HenSafe to open and close on Time. If this works OK, recalibrate the open AND close light levels to use on Lux and/or Both modes.

If you still have a problem, use the contact page and we will help you!

Scroll down for setting instructions and display message solution downloads.

If your question is not here please contact us using this form

Lastly, please remember that owning a HenSafe is not a substitution for daily welfare visits to your chickens.

Mounting Options

Mounting Option 1
Full instructions are provided on purchase. You just need to make sure that there is enough room above your pop hole to mount HenSafe, allowing for clearance between the top of your open door and the bottom of HenSafe. If you are short of space, use mounting option 2 below.

HenSafe Mounting Option 1

Mounting Option 2 - if you have limited headroom above your pop hole
If you are short of headroom above your pop hole then use this option. It involves mounting a back board onto the front face of your door runners (shown in blue below), attaching the cord to the bottom of your door with a spacing block (so the cord enters HenSafe vertically) and raising the door behind the back board. You must have clearance between the top of your open door and the bottom of HenSafe. Full instructions are provided on purchase.

HenSafe Mounting Option 2 if you have limited headroom above your door

Downloads and Cord Routing

If you need to replace the cord, this photo shows how to thread the cord up through the bottom of the case to achieve correct routing. After you have done this you need to continue with your printed instructions (supplied on purchase) on cord replacement, i.e. making the loop, tying the knot and winding in to ensure that the cord pays out from underneath the motor drum.

* Download the Instructions for Settings (Time, Lux, Both, Manual Button) here.

* Download the Instructions for Display Messages & Cord Change here.